Privacy Policy

Emperor Creative Studio ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.emperorcreativestudio.com or contact us about our services.

By using our website, you agree to the practices described in this policy.

We may collect the following types of information:

• Contact information — name, email address, phone number, company name when you submit a contact form or request a quote.
• Newsletter subscriptions — email address when you opt in to our mailing list.
• Usage data — pages visited, time spent, browser type, IP address, and referral source via Google Analytics 4.
• Chat interactions — messages exchanged with our AI assistant to improve response quality.

• Respond to enquiries and provide quotes for our services.
• Send newsletter updates if you have opted in (you may unsubscribe at any time).
• Analyse website traffic and improve user experience.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties.

We use Google Analytics 4 with IP anonymisation enabled to understand how visitors interact with our site. Analytics data is aggregated and does not personally identify you. You may opt out via your browser's cookie settings or the Google Analytics Opt-out Add-on.

Your data is stored securely in Supabase (hosted in the EU) with row-level security policies. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, or destruction.

No method of transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

We retain contact form submissions and lead data for up to 2 years to facilitate follow-up on enquiries. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting us.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict our processing of your data.
• Data portability (receive a copy of your data in a structured format).

To exercise any of these rights, contact us at contact@emperorcreativestudio.com.

Our website integrates with the following third-party services, each governed by their own privacy policies:

• Google Analytics 4 (usage analytics)
• Supabase (data storage)
• Anthropic Claude API (AI chatbot)
• EmailJS / Resend (email delivery)
• Calendly (booking scheduling)

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us: